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Customer panel and experts by experience

The goal of the customer panel is to bring forward the perspective of the patient and the customer in the planning, development, and evaluation of the hospital's operations. Our expers by experience have experience of what it feels like to get sick and be sick, to be in treatment and in rehabilitation.

Customer panel

The goal of the customer panel is to bring forward the perspective of the patient and the customer in the planning, development, and evaluation of the hospital's operations.

The activities are voluntary. The members of the panel meet every month. In addition, the panel makes tours to the different units of the hospitals.

The customer panel takes a position on concrete matters, such as

  • customer orientation of the premises
  • equality when it comes to language
  • the content of the website.

The chairman of the panel: executive director of nursing Tarja Heino-Tolonen

Contact person:
planner Minna Pohjola
minna.johanna.pohjola@tyks.fi
tel. 046 922 0550

Experts by experience

In Southwest Finland work trained experts by experience. They have undergone an 8-month training organized by the hospital district of Southwest Finland.

Experts by experience have

  • experience of what it feels like to get sick and be sick, to be in treatment and in rehabilitation
  • the desire to develop services or help others based on their own experience.

Tyks' experts by experience serve in all areas of the hospital district. They have the capacity to act, for example

  • as group leader
  • as an employee's work partner (not as a health care professional)
  • as an experience trainer in seminars
  • as a developer of services in steering groups and planning and development groups and as an experience evaluator in research projects.
  • as a peer support person.

Experts by experience are bound by a duty of confidentiality and the operation is free of charge for all Tyks customers. You can order an expert by experience by contacting the contact person minna.johanna.pohjola@tyks.fi. Every expert by experience is allowed to work without an employment relationship. They receive a one-time reward for the hours worked and a travel allowance.

Contact person:
planner Minna Pohjola
minna.johanna.pohjola@tyks.fi