After your visit to the Emergency services

The physician will decide when you can be discharged from the hospital. The personnel will discuss the next steps of your treatment with you and provide the details of any treatment you may need at home.

Before you leave, we are keen on you getting all the prescriptions, certificates and home care instructions that you need. Please consider the following before you leave:

• Do you have all prescriptions that you need? Any pharmacy in Finland will dispense the medicines that the physician has prescribed by electronic prescription.
• Did you get all medical certificates that you need? Medical certificates include certificates for sick leave and reimbursement of travel costs.  The hospital will carry the official fees for medical certificates and statements.
• Did you get instructions on how to manage and follow up your condition at home?
• Do you know exactly where and by whom your treatment will continue after discharge from the hospital? If followup is needed, the first followup visit will usually take place in the health care center of your municipality.

You will find the medical records of your visit online at www.kanta.fi once the physician's notes have been properly entered. Once they are available, your lab results and imaging result statements will also be available for you to view on your Kanta pages.

If your symptoms worsen during follow-up at home, please call the help desk at phone number 116117.

If you have been instructed to have a check-up at the municipal health care center, you must book the time yourself.

If your symptoms require hospital treatment or monitoring, you will be moved to a hospital for continued treatment. It is the physician’s responsibility to decide that you need continued hospital treatment and the physician together with the personnel will assign an appropriate health care unit for you.

The health care personnel will order the transportation electronically. This order is sent online to the team of patient transporters. Your transportation is handled by the hospital and you don’t need to do anything.

There are internal patient transporters in the Tyks Acute emergency services who will transport you safely to the location where your continued treatment will take place.

Preparing the patient for transport

All patients must carry a medical ID bracelet on their wrist. The bracelet contains personal identification information for correct identification of the person. Before the transportation, the patient transporters will check your identity by the information on the patient ID bracelet. Without a medical ID bracelet no patient transportations are possible.

The personnel of the Tyks Acute emergency services will prepare you for the transportation and tell you where you will be taken and why. Before the transportation, you and your nurse need to check all your private goods and pack them for you to take along to where your are transported. All your private goods will ride along with you e.g. in your patient bed.

When you arrive at the location for your continued treatment, the patient transporter will guide you to the waiting hall of that health care unit. The transporter will tell you that you have arrived and will inform a nurse of the unit as well.

If your symptoms require hospital treatment, you will be moved to a health care unit for continued treatment. It is the physician’s responsibility to decide that you need continued hospital treatment and the physician together with the personnel will assign an appropriate health care unit for you.

The health care personnel responsible for your care will place an electronic transportation request which is received and checked by transport organizers, who may ask your nurse some additional questions concerning your transportation, if needed. Your transportation is taken care of by the hospital and you yourself don’t need to do anything.

If you need hospital care and need transportation from one hospital to another, patient transport services will transport you to the hospital where your continued treatment will take place. The personnel at the hospital where you are being treated assess which is the the best form of transportation for you, based on your condition, the transportation distance and other circumstances. The form of transportation may be by (special) taxi, ambulance or even by air.

Preparing the patient for transport

Before the taxi driver or ambulance personnel arrive, please – if you can – help your nurses pack your private goods, clothes etc. to take along with you. It’s also advisable to go to the toilet before the transport.

If the journey is long and may take several hours, you may want to prepare a snack. Please talk with the department nurses about this, and also with the taxi driver or ambulance personnel before you leave.

Relative or other accompanying person to escort you on the transportation

Under certain circumstances it is possible for you to have a relative or other person to accompany you on your journey for continued treatment. Children and persons with special needs may benefit by having less anxiety, if a parent or relative is present on the journey.

Depending on your condition, personnel from the department from which you are transported may accompany you on the journey. Patients moved from intensive care require often, in addition to ambulance personnel,  a nurse and physician on the journey.

We will check all your available lab results from the Emergency services before your are discharged from the hospital. Some results, like bacterial cultures, may, however, be available only after your visit at the Emergency services is over.

We are happy to advise you on how you can view your own results on the web page for lab results (www.kanta.fi).

The telephone number 116117 takes you to the help desk of the Emergency services (Tyks Acute). By calling the number you will get help if something is not clear.

We document the information related to your treatment and care. This information is by nature personal, because it concerns your health. Only information necessary with respect to your health is collected.

Your patient information may be used by those employees of the Tyks hospitals who participate in your treatment, care and examinations.

Your main patient documents will be moved securely from Tyks to your Kanta account after your treatment is over.

If are unable to access your Kanta account, you may submit a written request form:

• Patient information and patient documents

You are also free to write a request for your patient data in a letter in free form. You should provide the same information in the letter as in the request form. Due to data safety matters, it is not possible to order patient documents by telephone.

The Emergency room does not take responsibility for valuables or other property that has been lost within the facilities of the Emergency services. 

You can inquire about items lost in the Emergency facilities by phoning the Medical Helpline 116117.  

Lost and found items are stored for one week, after which the items will be delivered to Suomen löytötavarapalvelu. You can contact Suomen löytötavarapalvelu by phoning 0600 03391. 

• We will send you the invoice for your treatment, visit or transportation about two weeks later.
• You can pay the invoice electronically, if you prefer. If you don’t have an e-invoice agreement with your bank, we’ll send you the invoice by mail or to your OmaPosti-account.

Here your find more information about client fees.

We invite your feedback on how we succeeded in providing you with treatment and on our performance in general. Your feedback is important and appreciated – it helps us to do better in the future.

Please give your feedback on how we succeeded in providing you with treatment and on our service.