Breadcrumb Home For patients and visitors Patient guide Patient rights Patient rights Everyone living in Finland has the right to receive the treatment required by their state of health within the available resources. The patient also has other statutory rights, such as the right to good care and treatment, and access to information about health and care. You can find information about patients' rights on this page. If you are not satisfied with the care or treatment received in the Wellbeing Service County of Southwest Finland, Patient Ombudsmen can give you advice. If you feel that giving customer feedback or having a conversation with the staff are insufficient, you can submit a written objection. The right to make an objection is based on the Patient Law and it is a primary way to complain about your care or treatment. If you consider writing a complaint to Regional State Administrative Agency, make sure you have written an objection first and received a reply from the health care unit. You can find an objection form when you scroll down this page. You can either use the form or write the objection in your own words. Send the objection either by mail to Varha's registry (PB 52, 20521 Turku) or electronically as a Suomi.fi message (e-Services). Suomi.fi instructions are also available on this page. If you are unable to write the objection for example due to a physical injury, you can receive help from Patient Ombudsman. Patient Ombudsmen can help you on the phone or you can make an appointment in advance. The right to good care and treatment According to the Patients' Act, everyone living in Finland has the right to receive the health and medical care required for their state of health within the limits of available resources. The patient has the right to good care and treatment. Care must be provided in a way that respects the dignity, beliefs and privacy of the patient. See also page When there is an accident Advance directive Advance decision form of the hospital district of Southwest Finland (in Finnish). Advance decision (Finnish institute for health and welfare). Organ donation Frequently asked questions about organ donation (Ministry of Social affairs and health, in Finnish). Authorities monitoring patient rights Regional State Administrative Agency directs and supervises social and health care. National Supervisory Authority for Welfare and health, Valvira improves the implementation of legal security and the quality of services in social and health care through guidance and supervision. Office of the data protection ombudsman advises both the controller and the individual on data protection matters. The data protection ombudsman also gives opinions and makes decisions related to the data subject's rights. Parliamentary ombudsman of Finland oversees that authorities and officials comply with the law. The ombudsman also monitors the implementation of fundamental and human rights. Chancellor of justice: In addition to the parliamentary ombudsman, the chancellor of justice is the supreme guardian of legality. The chancellor of justice oversees the authorities and the implementation of fundamental and human rights. Patient rights (Ministry of social affairs and health) (opens in new window, links to another website) Act on the Status and Rights of Patients (Finlex) (opens in new window, links to another website) Objection to Varha Objection Varha.pdf (pdf 1.8 MB) (opens in new window, links to another website) How to use Suomi.fi messages.pdf (pdf 11.43 KB) (opens in new window, links to another website) Print this page