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When there is an accident

Although each one does his or her best, patient management may not always go as expected. If you have encountered a hazardous incident during your treatment or if you feel that we have made a mistake, please inform the personnel immediately.

We sincerely hope that you discuss the incident openly with the people in whose care you are. Usually, matters are best dealt with by discussion and communication.

Ask the patient ombudsman for more information on how to submit complaints and making insurance claims.