Breadcrumb Home About Tyks Patient safety When there is an accident When there is an accident Although we all do our best, patient management may not always go as expected. If you have encountered a hazardous incident during your treatment or if you feel that we have made a mistake, please inform the personnel immediately. We sincerely hope that you discuss the incident openly with the people in whose care you are. Usually, matters are best dealt with by discussion and communication. Ask the patient ombudsman for more information on how to submit objections, complaints and insurance claims. Patient feedback We welcome your feedback on the web form provided or on the paper form which is available at all units. Your feedback will be discussed at a meeting of the team working at the unit where you have been or are treated. Give feedback on how we work Feedback by SMS is also available on many departments and units. If you use this option, you will receive an SMS message on the next day. That SMS contains a link address to a feedback form which you may use for providing details on what has happened. Reporting a hazardous incident The patient or the patient’s family may use a web-based form for reporting a hazardous incident that has occurred during treatment. These reports are handled by a dedicated patient safety person. Report a hazardous event (HaiPro) Objection If you are unhappy with your care or treatment, you can submit a written objection to the person in charge of the unit. You will get a reply within a reasonable time, in about a month. The reply will state what measures have been taken into account regarding your objection, or how the issue has been resolved otherwise. Patient Ombudsmen will assist you if you have questions about the objection. HT 246a Objection to Varha.pdf (pdf 1.8 MB) (opens in new window, links to another website) Complaint If you or your family are dissatisfied with your care or treatment, you can submit a written complaint to the authority responsible for supervising health care. Please note that the supervising authority will most likely transfer the complaint to be handled as an objection, if the issue has not already been dealt with in the unit. Complaints are usually submitted to one of the Regional State Administrative Agencies (aluehallintovirasto, regionförvaltningsverk) or to the National Supervisory Authority for Welfare and Health (Valvira). Valvira handles only complaints that deal with severe injuries or death. Patient injury report In accordance with the Patient Injuries Act (585/1986), the patient insurance system covers costs incurred by person damage if it is caused by healthcare provided in Finland. You may report a patient injury on a form available from the web page of the Finnish Patient Insurance Centre or from the Patient Ombudsman. The patient injury form is submitted to the Finnish Patient Centre. It takes several months to receive a decision about the patient injury. Notice of drug injury You will find a form for submitting a notice and making an insurance claim of a drug injury on the web page of the Finnish Mutual Insurance Company for Pharmaceutical Injury Indemnities. Print this page